Refund Policy

We want you to feel confident joining TheHUB.Business. If you are not satisfied with your initial purchase of any paid plan, you may request a full refund within 7 days of that first payment. This guarantee applies to your first purchase only.

Email support@thehub.business from the address associated with your account, within 7 days of your initial purchase, and ask for a refund. We may ask a brief question to improve, but no justification is required for your first-purchase refund.

After the first 7 days, payments — including subscription renewals — are non-refundable. You can cancel at any time to prevent future charges (see below).

Canceling your subscription stops future renewals but is not itself a refund. When you cancel, you keep access to paid features until the end of your current billing period. We do not provide prorated refunds for unused time outside the 7-day guarantee.

Approved refunds are issued to your original payment method via Stripe. It typically takes 5–10 business days for the refund to appear, depending on your bank or card issuer.

We reserve the right to decline a refund where we detect fraud, abuse of the guarantee (for example, repeat refund requests), or a violation of our Terms of Service. If you initiate a chargeback instead of contacting us, we may suspend your account while the dispute is resolved.

Questions about refunds or billing? Email support@thehub.business and we'll help.